Frequently Asked Questions (FAQ)

Answers to common questions about SweepTag.

Getting Started

Q: Is SweepTag free?

A: Pricing and availability are determined by your organization. Check your app store listing for current pricing.

Q: What devices are supported?

A: iOS 14+ (iPhone, iPad) and Android 7+ (phones, tablets).

Q: Do I need an account to use SweepTag?

A: No account required for local databases. For Lansweeper, you need a Lansweeper account with API access (paid tier).

Q: Can I use SweepTag offline?

A: Yes! Local databases work fully offline. Lansweeper assets show cached data when offline; new queries require internet.

Q: How much storage does SweepTag use?

A: Typically 50-200 MB depending on number of assets and cached Lansweeper data. You can clear cache to free space.

Barcodes

Q: What's the difference between QR Code and Code 128?

A:

  • QR Code: Encodes URLs and full data; scannable with any smartphone camera; larger
  • Code 128: Encodes numbers/text; scannable with barcode guns; more compact

See Feature Guides › Barcode Generation for details.

Q: Can I change what a barcode encodes after creating it?

A: Not directly. You can regenerate with different settings, but existing barcode labels stay the same. Generate a new barcode with updated settings if needed.

Q: How do I encode a custom value (not asset name)?

A: Use the Custom URL link type and set your URL pattern. Example: https://mysite.com/assets/{id} encodes the asset ID.

Q: Can QR codes link to my own website?

A: Yes. Use Custom URL link type and enter your URL pattern. When scanned, the QR code opens your URL.

Q: How secure is the barcode data?

A: Barcodes encode public data (asset IDs, names, URLs). If you need to encode sensitive data, use your own barcode encoding system.

Q: Can I regenerate barcodes if I change settings?

A: Yes. Go to Settings › Barcode Configuration, change settings, then regenerate barcodes in the Codes tab.

Printing

Q: My printer isn't showing up. What do I do?

A:

  1. Ensure printer is on the same Wi-Fi network as your device
  2. Check printer has AirPrint enabled (iOS) or is network-discoverable (Android)
  3. Restart printer and device
  4. Try a different Wi-Fi network

Q: What paper should I use for printing?

A: Thermal label rolls (4" × 6") are ideal, but any label paper or regular paper works.

Q: Why is my barcode blurry after printing?

A:

  • JPEG format: Lossy compression can blur barcodes. Use PNG or SVG instead
  • Printer quality: Ensure printer is set to high quality
  • Resolution: Use high DPI setting (300+ DPI recommended)

Q: Can I print to a non-networked printer?

A: Only AirPrint (iOS) and network printers (Android) are supported. USB printers aren't supported in SweepTag.

Q: How many labels can I print at once?

A: No limit. You can print 1, 10, 100, or 1000 labels in a single batch.

Q: Can I save a barcode to PDF instead of printing?

A: Yes. Choose PDF export format in Settings, then use your PDF reader to print or share.

Scanning

Q: What barcode formats can SweepTag scan?

A: QR codes, Code 128, Code 39, EAN, UPC, and more. Any barcode your device camera can detect.

Q: Why won't my barcode scan?

A:

  1. Ensure good lighting (barcode needs to be clearly visible)
  2. Hold steady (avoid shaking)
  3. Try different angle (perpendicular to barcode works best)
  4. Check barcode quality (scratched or faded barcodes are hard to scan)
  5. Clean camera lens (dust can reduce scan accuracy)

Q: Can I scan barcodes without adding them to a database?

A: Yes. Go to Scan tab and scan any barcode. Result shows immediately, scan is logged in history.

Q: Do scans require internet?

A: No. Scans work fully offline and are logged locally.

Q: Where are my scans stored?

A: Scan history is stored locally on your device (not uploaded anywhere).

Q: Can I delete specific scans?

A: Yes. In Scan history, swipe to delete, or use Settings › Advanced › Clear Cache to delete all.

Q: How long is scan history kept?

A: Indefinitely, until you manually clear it. See scan retention above.

Lansweeper

Q: How do I connect SweepTag to Lansweeper?

A: See Getting Started › Connect to Lansweeper for step-by-step instructions.

Q: What Lansweeper tier is required?

A: Lansweeper Professional or higher (API access required). Free tier doesn't support API.

Q: Where do I find my Lansweeper API URL and PAT?

A:

  1. Log in to Lansweeper (https://app.lansweeper.com)
  2. Go to Settings › API & Webhooks
  3. Your API URL is shown there
  4. Create a Personal Access Token (PAT) and copy it

Q: Is my PAT safe?

A: Yes. PAT is stored locally on your device and never shared with SweepTag servers. If compromised, revoke it in Lansweeper settings.

Q: Can I connect multiple Lansweeper instances?

A: Yes. Go to Settings › Integrations › Lansweeper, tap "Add Connection" for each instance.

Q: Why can't I create a custom field in Lansweeper?

A:

  • Check that you have admin access in Lansweeper
  • Ensure the field name doesn't conflict with existing fields
  • Verify internet connection is active

Q: How do I write barcode values back to Lansweeper?

A:

  1. Create a custom field (via SweepTag)
  2. Configure barcode encoding to write to that field
  3. When you generate barcodes, values auto-write to Lansweeper

See Feature Guides › Custom Field.

Q: My Lansweeper connection fails. What do I do?

A:

  1. Verify PAT is correct (copy-paste from Lansweeper)
  2. Check PAT hasn't expired (create new in Lansweeper if needed)
  3. Verify API access is enabled (not free tier)
  4. Check internet connection
  5. Try force refresh cache (Settings › Advanced › Clear Cache)

Q: How often does SweepTag sync with Lansweeper?

A: Auto-sync happens on the configured interval (1 hour, 4 hours, 12 hours, 24 hours, or manual). You can also manually refresh anytime.

Local Databases

Q: How many databases can I create?

A: No limit. Create as many as you need (device storage dependent).

Q: How do I back up my local database?

A: Export as CSV or JSON in the Assets tab. Save to email, cloud storage, or device.

Q: Can I restore a database from backup?

A: Yes. Create a new database, then import your CSV/JSON backup file.

Q: Can I delete a database?

A: Yes, but it's permanent. See Feature Guides › Deleting a Database.

Q: Can I share a database with my team?

A: Currently, no built-in sharing. Use export to share CSV/JSON files. Cloud sync is planned for future.

Q: What happens if I reinstall SweepTag?

A: Local databases persist if reinstalling on the same device. If switching devices, use export to backup first.

Customization

Q: How do I change the barcode format?

A:

  • Default: Settings › Barcode Configuration › Format
  • Per-barcode: When generating, choose format before tapping "Generate"

Q: Can I customize the file naming?

A: Yes. Settings › File Structure › File Naming. Select fields and separator.

Q: How do I organize barcodes into folders?

A: Settings › File Structure › Folders. Choose grouping (flat, by format, by asset type, by custom field).

Q: Can I set custom page margins for printing?

A: Settings › Print Settings › Paper Size lets you choose standard sizes or enter custom dimensions.

Q: Can I change the app theme?

A: Settings › Appearance › Theme. Choose Light, Dark, or System.

Performance & Issues

Q: SweepTag is slow. What do I do?

A:

  1. Clear cache: Settings › Advanced › Clear Cache
  2. Restart app: Close completely and reopen
  3. Free device storage: Low storage can slow performance
  4. Reduce database size: Archive or delete old data

Q: App crashes when generating barcodes. Why?

A:

  1. Low device storage space (free up space)
  2. Too many barcodes at once (try smaller batches)
  3. Restart app and try again

Q: Lansweeper asset list loads very slowly.

A:

  1. Try a search to narrow results
  2. Use pagination to load smaller batches
  3. Clear cache and re-sync
  4. Check internet connection speed

Q: Scan history is growing too large. How do I clean up?

A:

  1. Settings › Advanced › Clear Cache (clears scan cache)
  2. Or manually delete individual scans from history

Data & Privacy

Q: Where is my data stored?

A: All data is stored locally on your device. Nothing is uploaded to servers.

Q: Does SweepTag track my location?

A: No automatic tracking. Manual scan logging shows timestamp, not location.

Q: Does SweepTag collect analytics?

A: No. SweepTag does not track usage or send data anywhere.

Q: Can I export all my data?

A: Yes. Use Export features in Assets tab (CSV/JSON), Codes tab (barcodes), and Scan history.

Q: What happens if I uninstall SweepTag?

A: Local data is retained on device. Reinstalling brings back your databases. Lansweeper connection info is not retained.

Q: Is my Lansweeper PAT secure?

A: Yes. PAT is stored locally, never sent to external servers. If compromised, revoke in Lansweeper settings immediately.

Compatibility

Q: Does SweepTag work with...?

  • Desktop/web version? No. Mobile only (iOS/Android).
  • Windows/MacOS? No. Mobile platforms only.
  • Wearables (Apple Watch)? Not yet. Planned for future.
  • External barcode scanners? Yes. Any Bluetooth barcode scanner works.

Q: Can I sync across multiple devices?

A: Not yet. Cloud sync is planned. Currently: export/backup, then import on other device.

Q: Does SweepTag work with other IT management systems?

A: Yes, via custom URL barcode encoding. Link to any system's asset page.

Still Have Questions?

  • Not finding your answer? Check Feature Guides or Configuration Reference
  • Technical issue? Enable Debug Mode (Settings › Advanced › Debug Mode) and check logs
  • Feature request? Submit feedback via app settings

Troubleshooting Workflow

Issue: Feature doesn't work as expected

  1. Check internet connection (if using Lansweeper)
  2. Restart the app (close completely and reopen)
  3. Clear cache (Settings › Advanced › Clear Cache)
  4. Restart device
  5. Update app (check app store for latest version)
  6. Enable Debug Mode and check logs for errors
  7. Uninstall and reinstall app (last resort)

If issue persists, enable Debug Mode, collect logs, and contact support.